Generate more leads - Capture data on every call that comes in to your office (even if the lines ring busy or no one answers, or if the callers have call blocking or unlisted numbers).

• Receive up-to-the-minute data on calls and track every lead... even those that might have otherwise been lost
• Automatically feed customer data into your CRM or lead manager, allowing you to track every prospect from marketing source to sale, and eliminating manual data entry
• Access reports that allow your marketing department to accurately quantify their efforts and expenses, and cut ineffective programs and reallocate dollars to initiatives that deliver the best leads

Close more sales - Gain vital intelligence about your prospects and know immediately which ad prompted them to call - leverage this knowledge to turn callers into buyers.

• Reallocate wasted ad dollars to programs that generate results, or if downsizing the marketing budget, use the reports to know which programs can be cut without impacting sales
• Give real-time lead lists to your sales team, allowing them to call every prospect... they will have a fresh lead list every day that can be used for accountability
• Use after hours call reports and missed call notifications to capture customers who would otherwise call your competition

Enhance service levels - Listen to recorded sales calls and hear how your staff is handling them.

• Use recordings to coach individual sales people on phone skills
• Play both good and poor recordings at sales meetings
• Know which members of your team make the best use of their time
• Messages alert callers that you monitor calls to ensure high service levels
• Customers can be prompted to "stay on the line" after each call and rate how well your staff treated them... poor ratings can automatically alert you with a call tracking number so you can fix problems on the spot

Ensure staff accountability and discipline - Finally know exactly what is going on with sales staff scheduling, missed calls, and lead follow up.

• Hold your marketing department and/or ad agency accountable for every dollar, ensuring the money is spent on delivering the most leads
• Use call recordings to dramatically boost sales phone skills service levels, yielding higher sales and greater customer loyalty
• Use call volume reports to schedule more sales staff during high call traffic periods

Capture more sales

Call 1-866-688-9300 for a free consultation with your local Who's Calling consultant and find out why it pays to know Who's Calling.

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