Call Quality Monitoring
Call handling is a critical factor in the success of maintaining satisfied customers and generating new leads. You need to know that your staff is handling each opportunity professionally as well as efficiently. So, how do you know if your calls are being handled properly by your sales people? How can you tell that they are handling situations effectively and selling what you want them to be selling in the right way?
The solution is to evaluate your calls. With Call Quality Monitoring by Who’s Calling, you can optimize your call evaluation process. Our industry leading technology follows three simple steps that return vital marketing information for you to use on future campaigns:
The Call Quality Monitoring Process:
- Step 1 - The intelligent speech recognition technology analyzes inbound call recordings
- Step 2 - The results of the recognition process are scanned for customer-defined keywords
- Step 3 - The results are displayed in an easy-to-review report where you can efficiently select and listen to the call recordings
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