Our Professional Development Services include ongoing benchmarking to track improvement and identify areas needing additional focus.
Before you start the program we perform an initial benchmark analysis to establish a baseline of performance. From the established baseline we monitor and assess your development on a quarterly basis to give you a consistent, growing picture of your progress.
Our benchmarking program leverages our Voice View Monitoring service to provide insight on how your calls are being handled and how you can improve them.
Our benchmarking program includes:
Ongoing evaluation of your inbound call recordings
Evaluation of calls based on over 30 call performance metrics
Categorization of calls by department
Call report cards to summarize key information by call
Voice View Monitoring reports are provided either on a monthly or quarterly basis depending on your program enrollment. Continuous monitoring through reporting and our remote phone coaching sessions will help you manage and track progress to ensure success.
Call to speak with a Who's Calling consultant to find out more and start reaping the benefits of a highly trained and motivated sales team.
