With the Who’s Calling’s REACT application you can efficiently and effectively measure, monitor and immediately respond to all your calls without ever having to log into your Who’s Calling product website.
We understand that work days can get hectic and your computer screens can get busy. REACT was designed to not interrupt your daily work or have a constant presence on your screen. The small REACT notification window pops up in the bottom corner of your screen and disappears shortly after appearing unless clicked for the call detail.
Who’s Calling REACT is a Windows desktop application that you install on your PC. The application can start automatically when you start up your PC. Once the application is running, it will provide screen notifications for any new inbound and outbound call. This gives you the ability to see all calls coming in and out of your business - in real time.
REACT runs independent of your Who’s Calling product website. However there are still several features of the Who’s Calling website that you’ll be able to utilize through the REACT application:
- Listen to call recordings, including calls in progress
- Update call details and assign agents
- Control who can use the application
- Use your same Who’s Calling website password
In addition, any changes you make on your Who’s Calling product website syncs with your REACT application and vice versa. So your information will always be up-to-date and accurate.
Call Notification Window
The notification window that comes up for every inbound and outbound call displays on the bottom right of your screen, right above the system tray. These notifications give you the important information you need about each call, without interrupting your daily work.
- The notifications will show the following:
- Name and number of the caller
- Campaign name and number dialed
- Inbound or Outbound Designation
- Call Detail button
Call Details Window
The Call Details Window gives you a more in depth look at each call. You will be able to see the following information for each call:
- Call start time and duration
- Campaign name and number
- Caller’s number, name and address
- Do Not Call status
- Agent who took the call
- Call Recording access
- Journal Notes