Call Tracking Management

Tracking which marketing solutions are driving phone calls is a large part of the equation; the ability to service and stay in touch with the right prospects is the other part. Call Tracking Management will give you the answers you need to dramatically increase your overall customer service, boost sales and improve marketing ROI.

Our Solution:

• Captures all available inbound call data including the phone number, date and time of call, call length, name and address
• Tracks and announces the media source that prompts each call
• Delivers the customized call data reports in real-time

This Will Allow You To:

• Have access and control of the call data for you or your advertising customer that you would not have had otherwise
• Provide tangible evidence to substantiate the value of your marketing initiatives
• Create a new revenue source, customer acquisition and customer retention
• Quantify the effectiveness of your ad units, upsizing, covers, inserts, etc.
• Audit your distribution with the help of our geographical reports
• Give your ad source 100% credit in real-time for each lead
• Differentiate between your marketing solutions

How It Works:

• Who’s Calling supplies you with Toll-Free Numbers (TFNs) that you place in each ad campaign
• TFNs give you the right to the information since you are paying for the call
• Go online and login to view the more than 50 call data reports in real-time
• Reports can also be sent automatically via email
• TFNs capture real-time call data on all inbound calls
• No hardware or software is needed

Featured Products:

• Inbound Call Recording  -  Record inbound calls and help evaluate and train your staff
• Outbound Call Tracking  -  See which leads are being followed up on
• Call Routing  -  Ensure your leads are going to the right location
• Missed Call Notification  -  Capture information whether the call was answered or not
• Call Safe^®  -  Avoid costly fines by scanning against the Do Not Call list
• Call Mapping^TM  -   See exactly what regions your calls are coming from
• Intelligent Toll-Free Numbers  -   Easy to remember vanity numbers
• Local Number Tracking   -  Utilize local numbers rather than toll-free numbers
• Call Evaluation   -  Help identify the quality of calls you are receiving
• Voicemail Broadcasting   -  Create and track the success of your voicemail campaigns
• Click-to-Talk   -  Immediately connect the customer to their sales representative via the Internet
• Call Sync^TM  -  Sync the data Who's Calling collects with your CRM