MYDASH enables your management personnel to assess the effectiveness of each campaign and call traffic by viewing key statistical data reports. This exclusive campaign monitoring tool acts as a virtual dashboard displaying graphs, diagrams and charts pertaining to user specified campaigns.
Each user has their choice of up to 5 different reports to display on MYDASH. These customizable reports can include data such as Call Metrics, Total Calls Per Day, Total Missed Calls Per Day, Total Calls Per Campaign and Campaign Snapshot.
For example, a user can define the Total Calls per Day graph to display all calls received for the last 5 days of the week. Clicking a day of the week in the graph displays the call details for that day on the regular Total Calls per Day report.
Users can manage their favorite reports from the Define MYDASH Reports page.
For each report, there are a set of filters that can be used to customize the data on the graph, such as campaign group, campaigns, last X days, top 10/15/20 campaigns, unique calls only, calls of a certain duration only, graph orientation, etc.