Outbound Call Recording

Outbound Call Recording allows you to capture basic outbound call data such as the user placing the call, who they called, and the time, date and duration of the call. The ability to record outbound calls is an important tool used in call tracking management. It allows customers to utilize their outbound call efforts the same way they manage their inbound call efforts. The ability to see how your employees handle their outbound calls is just as critical as how they handle their inbound calls. And, the ability to listen to recorded outbound calls gives clients the ability to train their employees more quickly and efficiently.

How It Works

Outbound Call Recordings can be setup in two unique ways, depending on how you want to notify the recipient of the call that is being recorded. With both types of recording setup, the user may listen to, email, download, save or delete the outbound call recordings.

Manual Prompt

The Manual Prompt requires that the user making the call obtain verbal consent from the recipient of the call. Once consent to record the call is given, the user presses a three-digit number that begins the recording process.

Immediate Prompt

If the user chooses to immediately start the call recording at the beginning of the conversation, both the user and the recipient will hear a system message indicating the call is being recorded. The recipient will then have the ability to opt out of the call if they choose not to participate.