College Station, TX — August 6, 2013 — Who’s Calling, the industry leader in call tracking and multi-channel marketing solutions, has added links to call recordings within its Inbound, Outbound and Custom Route Call Detail automated email reports. Customers who use RECOGNIZE, which automatically scans calls for predefined keywords, will also be able to view keywords matches in the reports. These updates, which were implemented as a result of customer suggestions, will allow users to monitor campaign performance and customer service as soon as they receive an email report.
“We’re always listening to our customers’ feedback and looking for opportunities to improve our services. With the ability to access call recordings directly from their Instant Update emails, our clients can now more conveniently and effectively monitor their staff and capitalize on sales leads,” said Who’s Calling Director Jody Huff.
To help customers manage calls in real time, users will be able to use their iOS and Android mobile devices to listen to call recordings included in Instant Update emails. This feature is in keeping with other recent mobile compatibility updates, including the ability to access call recordings from RESCUE emails on mobile devices.
Serving more than 4,000 clients in more than 30 different industries, Who’s Calling is the largest provider of call tracking and multi-channel marketing solutions. Since 1998, Who’s Calling’s patented analytics technology has allowed clients nationwide to capture vital intelligence about prospects and customers, increase marketing return on investment and improve customer satisfaction.
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