SNAPSHOT
Who’s Calling’s SNAPSHOT will allow your business to view all call activity, broken down by customer or agent, in a convenient report which can display inbound, outbound and broadcast calls for each prospective customer. For each call, the date and time, call type, campaign name and number, agent who handled the call, call duration, call status, call recording and journal notes, are readily accessible within SNAPSHOT.
SNAPSHOT’s Caller Snapshot report can be filtered to display Toll-Free Numbers (TFNs), select campaign groups, defined agents, or specific call types for a custom date range. SNAPSHOT can also be used to display call activity for a specific caller ID, giving you access to call history when researching issues or sales negotiations for a specific customer.
In addition, SNAPSHOT’s Agent Detail report will display all inbound and outbound call traffic handled by each agent at your business. For each agent, the date and time, customer name, customer phone number, call type, campaign name and number, duration, call status, call recording and journal note are listed. The report can be filtered to display only calls for select agents, select TFNs, select campaign groups or for a select date range.
SNAPSHOT makes it easier to view comprehensive call data for customers and agents in one location giving you total accountability.
Caller Snapshot Report filters:
- Toll-Free Numbers
- Select Campaign Groups
- Defined Agents
- Specific Call Types
Agent Detail Report can display:
- Date and Time of Call
- Customer Name
- Customer Phone Number
- Call Type
- Campaign Name/Number
- Call Duration
- Call Status
- Call Recording
- Agent Notes
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