Optimize Your Marketing Experience with Campaign ADVANTAGE  (Campaign ADVANTAGE)

November 11, 2009  -   Who’s Calling is proud to announce the launch of their newest solution, Campaign ADVANTAGE, a premier data-driven online marketing program that is the most extensive and effective multi-channel marketing available today.

Campaign ADVANTAGE solves your marketing challenges with ease by gathering and analyzing data, discovering areas of opportunity, developing appropriate multi-channel messaging, creating and launching campaigns and measuring the success of those campaigns.   Read More

New StandardCall Report Simplifies Reporting for Publishers  (StandardCall)

July 29, 2009  -   A new report is now available in StandardCall's reporting suite called the "User Summary Report". It can be enabled in the Publisher Dictionary by selecting the new "Enable User Summary Report" check box. This report is available to all Admin levels as well as Data Clerk, Market Director, and Publisher client-level user roles.

The User Summary Report can be run for all markets and roles the signed-on user can access. The report provides valuable contact and access information about users, including Username, Name, Role, Email Address, Phone Number, Fax Number, and Date of Last Access. This information allows Publishers and their agents to monitor site access and ensure user information is up to date. For example, a Market Director can run a report for all Advertisers in a specific market, and Publisher users can run a report that shows all users who have access to any market on their account (Admin users are never listed on the results).   Read More

New Who’s Calling API Allows Customers to Manage Accounts More Efficiently  (Who's Calling)

June 11, 2009  -   Who’s Calling customers now have access to a new Application Programming Interface (API) that will allow them to gain access to their Who’s Calling Toll-Free Numbers (TFNs) directly from their internal CRM System without having to log in to their Who’s Calling Portal. Customers will now have the ability to manage their Who’s Calling TFNs through their own CRM Systems thanks to the electronic interface provided by the new API.

An API is a set of routines, protocols and tools for developing software applications. Essentially an API makes developing a program easier by providing the building blocks needed to build a program, then all the programmer has to do is put the blocks together. Who’s Calling’s API will provide customers with the necessary tools to develop an application within their own internal system to manage their Who’s Calling TFNs.   Read More

Click-To-Call improves outbound call efficiency by reducing follow up time on missed calls  (Who's Calling)

April 8, 2009  -   Who's Calling's Click-To-Call solution improves the number of calls an agent can make and reduces the time necessary for returning missed calls. By providing a direct connection from the user interface in Call Manager to the prospect whose call was missed, Click-To-Call creates a more effective way to conduct outbound calls and convert missed calls into sales. This also improves customer relations by enabling personnel to contact prospects and customers directly from the Call Manager tracking site.

With Click-To-Call, a quick and efficient connection is created between the prospect and an agent by streamlining the call process between the two. When the agent clicks on the hyperlink a whisper provides the agent with information about the prospect, making the call more efficient, informed and personal. An agent is also able to enter journal notes during the call and once the call is complete the agent is prompted to enter a call summary in Call Manager. This helps to gather all necessary information that might be required for future reference.   Read More

StandardCall's new number auditing tool verifies that numbers are ringing correctly   (StandardCall)

March 30, 2009  -   Business numbers can stop ringing for several reasons such as changes on the carrier side, problems with an advertiser's number or Direct Inward Dialing (DID) route pairing issues. Unfortunately, this sometimes occurs without anyone knowing. The new StandardCall® number auditing tool enhances dependability, client satisfaction and customer retention by reducing and even eliminating missed calls, lost revenue and frustration

StandardCall® has created a new, automated number verification and auditing tool designed to proactively identify possible problems with numbers without the overhead of testing known working numbers – ultimately, improving the time necessary to identify potential number connection issues.   Read More

Decrease your cost-per-mile and increase the value of your fleet with FleetQUEST360™  (Who's Calling)

March 30, 2009  -   Who’s Calling announces the release of FleetQUEST360™ , an all new, revolutionary communication solution designed to help fleet managers and owners decrease the cost of managing their fleet while improving driver care and safety.

FleetQUEST360™ provides an innovative way for fleet managers to decrease the overall cost per mile and increase the resale value of each vehicle through the use of targeted, automated communications such as email, voice, and text messages. With FleetQUEST360™ communications, fleet managers have the ability to promote driver satisfaction, provide education on safety awareness and encourage scheduled maintenance that will increase fleet resale value and create a more efficient management process.   Read More

MarketQUEST™ enables dealerships to literally speak to their clients via email   (Who's Calling)

February 20, 2009  -   Who’s Calling’s announces the addition of over 30 new MarketQUEST™ customer touch triggers designed specifically to increase customer loyalty in service, sales, and parts.

MarketQUEST™ now provides dealerships the ability to literally speak directly to their customers and prospects through video email. These videos can be stock video or customized for the dealership, providing a cutting-edge tool to deliver a specific message to individuals in a matter of seconds.

Who’s Calling Vice President of Sales CB Huchingson said, “People are becoming more and more inundated with information, especially email. Most people spend only a few seconds deciding if an email pertains to them. However, video emails launch the video as soon as the email is opened, communicating the message immediately.”   Read More

Who’s Calling works with Reynolds POWER DMS to streamline call process for auto dealers  (Who's Calling)

January 12, 2009  -   Modern technology has made a time a very precious commodity. Customers want answers to questions right away, and providing the right answer quickly and efficiently can make the difference in a sales conversion and a lost sale. Whether handling inbound calls or making outbound calls, Who’s Calling integrates with the Reynolds and Reynolds POWER Call Management Integration (CMI) and Customer Relationship Management (CRM) software to provide the most efficient CRM and call management process available.

Reynolds Vice President of New Product Design Tony Fowler said, “The Call Management Interface with Who’s Calling provides dealership personnel with immediate background information on the caller. This is beneficial as it allows the caller to get right to the point of their call. Additionally, the representative has any prior information available, so they know what the caller’s experience has been in the past. This paves the way for a smoother sales conversion.”   Read More

New MarketQUEST™ triggers increase repeat revenue and customer loyalty  (Who's Calling)

August 15, 2008  -   Who’s Calling’s announces the addition of over 30 new MarketQUEST™ customer touch triggers designed specifically to increase customer loyalty in service, sales, and parts.

MarketQUEST™ now offers new system triggers enabling dealerships with the ability to increase communications with customers and improve customer loyalty. In addition to new birthday greetings, anniversary greetings and service appointment reminders, MarketQUEST™ has included triggers for special order parts and recall notice messages.

All of the new MarketQUEST™ triggers have been specifically designed for dealerships to maintain customer contact and increase opportunities to reach out to their customers and prospects – solidifying a strong foundation of loyal customers, increased repeat business and repetitive revenue.   Read More

MarketQUEST™ expands product offerings, increasing customer contact and interaction  (Who's Calling)

May 20, 2008  -   Who’s Calling announces the addition of Mail QUEST to its expansive range of marketing tools for the auto market. Dealerships will now be able to target an even wider range of customers while increasing brand recognition and reinforcing their current marketing efforts.

MarketQUEST™, a product of Who’s Calling, is a multi-channel Measuring and Monitoring Service (CTM) combining email, text messaging and voice mail solutions allowing dealers to increase new and repeat sales while reducing their marketing costs.

Adding Mail QUEST to the already successful MarketQUEST™ package, dealers will be able to “touch” those customers who may not be reached through hi-tech communication. Through Mail QUEST, dealers can personally address customers while providing a tangible form of communication that has a marketing look and feel consistent with their Email QUEST campaigns. Who’s Calling Regional Sales Director Ken Luna said, "There is a percentage of customers that we call 'non-responders' that have been sent text, voice or email and for whatever reason, they have not replied or returned to the dealership. These non-responders prefer direct mail and it is a perfect compliment to what we already do with our other QUEST mediums.   Read More

Dealership sees an immediate increase in revenue after implementing MarketQUEST™  (Who's Calling)

May 12, 2008  -   Who’s Calling’s MarketQUEST™ combines an industry-leading Measurement and Monitoring Service (CTM) solution with text messaging, email and voice mail features to increase customer response rates and create competitive advantages. These features allow dealerships to contact customers directly using a targeted advertising approach to build customer loyalty and increase sales.

Allen Samuels Katy Dodge, in Katy, Texas, an existing Who’s Calling client, implemented MarketQUEST™ around mid-January. Service director Bill Denton said he was immediately impressed with the results. “We had 17 sales returns and 241 service returns in January, which generated more than $386,000 in parts, labor, new and pre-owned vehicle sales,” Denton said. “These are good numbers for any time of the year, and given this was not even an entire month, we were really impressed.”   Read More

Who's Calling Announces Winner of MarketQUEST™ Hawaiian Cruise Giveaway   (Who's Calling)

February 26, 2008  -   Who’s Calling, Inc. has announced Michael Brown, General Manager of Frank Leta Honda in St. Louis, Missouri, the winner of their NADA MarketQUEST™ Hawaiian Cruise giveaway. Brown will enjoy this complimentary trip, thanks to his participation in a live demonstration of the new Who’s Calling MarketQUEST™ Multi-Channel Marketing Solution at the 2008 National Automobile Dealers Association Convention in San Francisco.

Who’s Calling recently launched MarketQUEST™, the most complete, cutting-edge multi-channel marketing package. MarketQUEST™ contains full-circle marketing tools that address new customer acquisition and maintains communications with existing customers, delivering a complete dealer marketing solution.

In the era of multi-channel technology, dealerships need new and innovative methods of marketing to their customer base. MarketQUEST™ has combined their industry leading Call Tracking Management (CTM) solution with text, email and voice solutions allowing dealerships to stay mobile and connected with their customers using a targeted advertising approach to ensure customer loyalty and increased sales.   Read More

Who's Calling Launches a New Multi-Channel Marketing Solution  (Who's Calling)

February 1, 2008  -   Who’s Calling recently launched MarketQUEST™, the most complete, cutting-edge multi-channel marketing package. MarketQUEST™ contains full-circle marketing tools that address new customer acquisition and maintains communications with existing customers, delivering a complete dealer marketing solution.

In the era of multi-channel technology, dealerships need new and innovative methods of marketing to their customer base. MarketQUEST™ has combined their industry leading Call Tracking Management (CTM) solution with text, email and voice solutions allowing dealerships to stay mobile with their customers using a targeted advertising approach to ensure customer loyalty and increased sales.

By using this approach, dealers can increase customer response rates and create competitive advantages. Once the communications are set, they are completely automated connecting with existing and new dealership customers on a scheduled basis driving service loyalty business and generating new vehicles sales. The key driver for the success of the dealership is the ability to maximize the value of customer information and data collection to pinpoint the highest potential profit opportunities – sales, service, and after-sales product offerings.   Read More

Call for a free consultation with your local Who's Calling sales representative and find out why it pays to know Who's Calling. For media inquiries, contact Susan DeSantis, Marketing Manager at 866.899.9000 or via email: sdesantis@whoscalling.com.